Refund Policy
Important: Add your actual refund and cancellation terms before launch and have them reviewed for your business and applicable consumer law. This starter text is not legal advice.
Digital Membership Purchases
Explain when access begins, what digital content is supplied and whether the customer is asked to consent to immediate digital delivery. Do not use a generic “no refunds” statement without checking the rights that apply to your customers.
How to Request Help or a Refund
Provide the correct contact method, information required to identify the purchase and a realistic response timeframe. Explain how approved refunds are returned and any circumstances that affect eligibility.
Technical Problems
Give customers a way to report access or download issues so genuine technical problems can be investigated before a refund decision is made.